Q243477: STOP 0x0000001E Error Message with Intermediate Network Driver
Article: Q243477
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4
Operating System(s):
Keyword(s):
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition
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SYMPTOMS
========
After you install an intermediate network driver (for example, the DynamicAccess
software intermediate driver from 3Com), your Terminal Server computer may
display a blue screen error message in Tcpip.sys with a STOP 0x0000001E. The
second DWORD of the stop code is 0xC00000005. This behavior has only been
observed on multiprocessor computers.
CAUSE
=====
This behavior occurs because the Tcpip.sys driver does not properly initialize
on multiprocessor computers.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
The English-language version of this fix should have the following file
attributes or later:
Date Time Size File name Platform
----------------------------------------------------
9/23/99 5:09am 148,048 Tcpip.sys Intel
9/23/99 1:11am 269,840 Tcpip.sys Alpha
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal
Server Edition.
MORE INFORMATION
================
An intermediate driver is a network driver that is layered between a transport
driver and a miniport driver to provide added functionality.
This fix was created from a similar fix made in Windows NT 4.0. For additional
information about Tcpip.sys, click the article number below to view the article
in the Microsoft Knowledge Base:
Q195725 Intermediate Network Driver Causes STOP 0x0000001E on MP PC
Additional query words:
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Keywords :
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch
Version : winnt:4.0,4.0 SP4
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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