KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q243388: Shared Folders Connections Fail Using Same User ID

Article: Q243388
Product(s): Microsoft SNA Server
Version(s): WINDOWS:3.0 (all SP),4.0,4.0 SP1,4.0 SP2,4.0 SP3
Operating System(s): 
Keyword(s): kbsna300sp1 kbsna300sp2 kbsna300sp3 kbsna300sp4 sna4 kbsna400sp1 kbsna400sp2 kbsna400sp
Last Modified: 08-DEC-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft SNA Server, versions 3.0 (all SP), 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3 
-------------------------------------------------------------------------------

SYMPTOMS
========

Shared Folders connections fail when two or more AS/400 definitions use the same
User ID, but different passwords. When attempting to connect to a folder
definition on one of the AS/400s, customers may receive the following error
message:

  X:\ is not accessible.
  While accessing the hard disk, a disk operation failed even after retries.

CAUSE
=====

The Shared Folders gateway service stores only one instance of the User ID and
password. Because of this, one password is used for all AS/400 definitions with
the same User ID. This results in security violations, which can be seen in a
Shared Folders Gateway API trace.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for SNA Server 4.0. For
additional information, please see the following article in the Microsoft
Knowledge Base:

  Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack



WORKAROUND
==========

This problem only affects two or more AS/400 definitions using the same User ID,
but different passwords. Customers can avoid this problem by using a unique User
ID for each AS/400 definition, or by using the same User ID and same password
for each AS/400 definition.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server version
4.0.

This problem was first corrected in SNA Server 4.0 Service Pack 4.

MORE INFORMATION
================

The Shared Folders gateway service should be stopped before applying this fix,
and then restarted after the fix has been successfully applied.

Additional query words:

======================================================================
Keywords          : kbsna300sp1 kbsna300sp2 kbsna300sp3 kbsna300sp4 sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1 kbSNAServ400SP2 kbSNAServ400SP3
Version           : WINDOWS:3.0 (all SP),4.0,4.0 SP1,4.0 SP2,4.0 SP3
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.