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Q243249: "STOP 0x00000024" Error Message Because of NTFS Timing Issue

Article: Q243249
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kberrmsg kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

You may receive the following error message on a blue screen in Windows NT
Server 4.0:

  Stop 0x00000024 (0x00190201, 0xf1525364, 0xf15251a0, 0x8019fdfd)

Note that not all "STOP 0x00000024" error messages are caused by the problem
described in this article. Also, the parameters may vary depending on the system
configuration.

CAUSE
=====

This error message can be caused by a synchronization problem in the NTFS file
system that causes a pointer to be freed while it is still in use.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date      Time                 Size    File name     Platform
  -------------------------------------------------------------
  10/06/1999  05:48p             363,568 Ntfs.sys      x86
  10/06/1999  05:47p             556,176 Ntfs.sys      Alpha



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.


Additional query words:

======================================================================
Keywords          : kberrmsg kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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