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Q243220: COM Internet Services Do Not Work Without ProxyOverride Entry

Article: Q243220
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 
Operating System(s): 
Keyword(s): kbenv osr2 win95 win98 win98se
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
- Microsoft Windows 98 
- Microsoft Windows 98 Second Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you install Microsoft Internet Explorer version 5 on a computer running
Windows 95 or Windows 98, or if you are running Windows 98 Second Edition, you
may receive the following error message from COM Internet Services:

  The remote server machine does not exist or is unavailable (Error 462)

CAUSE
=====

This behavior can occur if you clear the "Bypass proxy server for local intranet
access" check box in Internet Explorer options.

In Internet Explorer 4.x, clearing the "Bypass proxy server for local internet
access" check box sets the following registry value to null:

  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
  Settings\ProxyOverride

In Internet Explorer 5, the ProxyOverride value is deleted. The Remote Procedure
Call (RPC) protocol flags an error condition when it cannot find the
ProxyOverride key in the registry.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date        Time    Version      Size    File name     Platform
  ---------------------------------------------------------------
  09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 95 
                                                         (retail)
  09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 95 
                                                         OSR 2-2.5
  09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 98 
                                                         (retail)
  09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 98
                                                         Second Edition



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

For additional information about Windows 98 and Windows 98 Second Edition
hotfixes, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q206071 General Information About Windows 98 and Windows 98 Second Edition
  Hotfixes

For additional information about Windows 95 hotfixes, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q161020 Implementing Windows 95 Updates

Additional query words: w95qfe

======================================================================
Keywords          : kbenv osr2 win95 win98 win98se 
Technology        : kbWin95search kbWin98search kbWin98SEsearch kbZNotKeyword3 kbWin98 kbWin98SE
Version           : :
Issue type        : kbprb

=============================================================================

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