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Q243080: XADM: Access Denied During Service Pack Update 0xc0020005

Article: Q243080
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.0,5.5; winnt:5.0,5.5
Operating System(s): 
Keyword(s): exc5 exc55
Last Modified: 02-AUG-2000

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
- Microsoft Outlook Web Access, version 5.5 
- Microsoft Exchange Active Server Components, version 5.0 
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SYMPTOMS
========

When you apply an Exchange Server service pack, after the files are copied, when
you start the World Wide Web (WWW) service, you may receive the following error
message:

  Microsoft Exchange Setup
  Access is Denied
  Microsoft Windows NT ID No. 0xc0020005

RESOLUTION
==========

To resolve this issue:

1. Click OK to cancel the Exchange Server service pack update.

2. In Control Panel, double-click Services. Disable all third-party and
  non-essential services, such as monitoring agents, Simple Network Management
  Protocol (SNMP), uninterruptible power supply (UPS), backup programs, and
  anti-virus programs.

3. If you have Outlook Web Access (OWA) for Exchange Server 5.5 or Active Server
  Components for Exchange Server 5.0 and you have any custom Active Server
  pages installed, make backups of those custom Active Server pages.

4. Insert the Exchange Server CD-ROM, and then start Exchange Server Setup.
  Click Add/Remove.

5. If the Outlook Web Access check box is selected, click to clear the Outlook
  Web Access check box, and then run Setup to remove OWA. In Exchange 5.0, if
  the Active Server Components check box is selected, click to clear the Active
  Server Components check box, and then run Setup to remove Active Server
  Components.

6. After Setup finishes, delete the Exchsrvr\Webdata folder.

7. Run the Exchange Server service pack update. After you apply the update,
  reinstall OWA or Active Server Components if necessary, and then copy the
  custom Active Server Pages if necessary.

8. Reapply the Exchange Server service pack update.

Additional query words:

======================================================================
Keywords          : exc5 exc55 
Technology        : kbOutlookSearch kbZNotKeyword6 kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550 kbExchangeActiveServComp500
Version           : WINDOWS:5.0,5.5; winnt:5.0,5.5
Issue type        : kbprb

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