KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q242983: Error Message: Stop 0x0000001E in Win32k!GreRealizePalette()

Article: Q242983
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4
Operating System(s): 
Keyword(s): kb3rdparty kbinterop
Last Modified: 11-DEC-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use a computer that is running both the Citrix Metaframe client and the
Netscape Communicator Web browser software to communicate with a computer
running Windows NT Server 4.0, Terminal Server Edition, the server may stop
responding (hang) and display the following error message on a blue screen:

  STOP1E: UNHANDLED KERNEL EXCEPTION
  (0xC00000005,0xA3053380,0x000000000,0x00000008)

NOTE: The second parameter may vary, but the memory dump always indicates the
address falls in the win32k!GreRealizePalette() address space.

CAUSE
=====

This problem occurs because GreRealizePallette() was not checking for a NULL
object in some cases.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 Server, Terminal
Server Edition. This problem was first corrected in Windows NT 4.0 Server,
Terminal Server Edition, Service Pack 5.

Additional query words:

======================================================================
Keywords          : kb3rdparty kbinterop 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP4
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.