KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q242765: Age of Empires II: Computer Hangs When You Quit the Game

Article: Q242765
Product(s): Microsoft Home Games
Version(s): WINDOWS:2.0
Operating System(s): 
Keyword(s): kbdisplay kbenv kbimu msgame
Last Modified: 12-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Age of Empires II: The Age of Kings, version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you quit Age of Empires II: The Age of Kings, your computer may stop
responding (hang).

CAUSE
=====

This behavior can occur if the following conditions are true:

- A Sierra Screaming 3D video adapter is installed in your computer.

- The Screaming 3D video driver installed on your computer is outdated.

RESOLUTION
==========

To resolve this issue, download and install the latest version of the video
driver for your video adapter from the following Sierra Web site:

  http://www.sierra.com

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: 2.00 aoe2 aok crash freeze lockup

======================================================================
Keywords          : kbdisplay kbenv kbimu msgame 
Technology        : kbHomeProdSearch kbGamesSearch kbAOESearch kbAOE2Kings
Version           : WINDOWS:2.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.