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Q242519: Age of Empires II: Stops Responding When You Press ALT+ TAB

Article: Q242519
Product(s): Microsoft Home Games
Version(s): WINDOWS:2.0; :
Operating System(s): 
Keyword(s): kb3rdparty kbdisplay kbimu msgame
Last Modified: 12-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Age of Empires II: The Age of Kings, version 2.0 
- Microsoft Age of Empires II Expansion: The Conquerors 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you press ALT+TAB to switch from another program to Microsoft Age of
Empires II: The Age of Kings, or when you change the screen resolution in the
game, you may experience any of the following symptoms:

- The computer may stop responding (hang).

- The pointer may disappear.

- The screen may become distorted.

CAUSE
=====

This behavior can occur if one of the following video adapters is installed in
your computer:

- Creative Labs Graphics Blaster Exxtreme
- Hercules Stingray 128/3D
- Matrox MGA Millennium
- Matrox Millennium II PowerDesk

RESOLUTION
==========

To resolve this issue, use the appropriate method for your video adapter.

Creative Labs Graphics Blaster Exxtreme
---------------------------------------

Download and install the latest version of the video driver for the Creative Labs
Graphics Blaster Exxtreme video adapter from the following Creative Labs Web
site:

  http://www.soundblaster.com

Hercules Stingray 128/3D
------------------------

Download and install the latest version of the video driver for the Hercules
Stingray 128/3D video adapter from the following Hercules Web site:

  http://www.hercules.com

Matrox MGA Millennium or Matrox Millennium II PowerDesk
-------------------------------------------------------

Download and install the latest version of the video driver for the Matrox
Millennium II PowerDesk video adapter or the Matrox MGA Millennium video adapter
from the following Matrox Web site:

  http://www.matrox.com

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

MORE INFORMATION
================

If you experience these symptoms and another video adapter is installed in your
computer, contact your hardware manufacturer to inquire about how to obtain and
install the latest version of the video driver for your video driver. For
information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: 2.00 msgame aoe2 aok locking up crash freeze

======================================================================
Keywords          : kb3rdparty kbdisplay kbimu msgame 
Technology        : kbHomeProdSearch kbGamesSearch kbAOESearch kbAOE2Kings
Version           : WINDOWS:2.0; :
Issue type        : kbprb

=============================================================================

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