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Q242320: XFOR: Event ID 4122 from Exchange Server Internet Mail Service

Article: Q242320
Product(s): Microsoft Exchange
Version(s): 5.0,5.5,5.5 SP1,5.5 SP2,5.5 SP3
Operating System(s): 
Keyword(s): exc55 exc55sp1 exc55sp2 exc55sp3
Last Modified: 27-OCT-2000

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 
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SYMPTOMS
========

The following error message may be logged multiple times in the application
event log, and e-mail messages may not be delivered or received:

  Event ID - 4122
  MSExchangeIMC
  Description -
  An error occurred while retrieving the originating address of a message to be
  delivered. Since the originating address is needed for mail delivery, the
  mail cannot be delivered. The message that was being processed has been moved
  to the "BAD" folder. Use the appropriate utilities found in the SUPPORT
  directory of your Exchange CD to view and manipulate these messages.

CAUSE
=====

This problem can occur if the Network Associates GroupShield antivirus software
is running. The GroupShield software scans e-mail messages at the same time that
the Internet Mail Service is processing them. This results in malformed e-mail
addresses and generates the error message in the "Symptoms" section of this
article, Event ID 4122.

RESOLUTION
==========

To resolve this problem, configure GroupShield to omit the Internet Mail Service
from its scanning routines.

Contact Network Associates for more information.

MORE INFORMATION
================

For additional information about how to use the utilities mentioned in the
description in Event ID 4122, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q165505 XFOR: How to View or Delete Messages in MTS-IN and MTS-OUT Queues

Additional query words:

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Keywords          : exc55 exc55sp1 exc55sp2 exc55sp3 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version           : :5.0,5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type        : kbprb

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