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Q242111: Windows NT does not recognize a new CD-ROM drive.

Article: Q242111
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you install a new CD-ROM drive on a computer running Microsoft Windows NT,
the computer may not recognize the CD-ROM drive.

CAUSE
=====

This behavior can occur if you installed the wrong CD-ROM driver.

RESOLUTION
==========

To resolve this issue, install the correct CD-ROM driver for your CD-ROM drive.
To do this, follow these steps:

NOTE: To identify the correct CD-ROM driver, you need to know the manufacturer
and model of your CD-ROM drive. However, for some models, you can use a generic
mass-storage controller driver to run the CD-ROM drive.

1. In Control Panel, double-click SCSI Adapters.

2. Click the Devices tab.

3. In the list of SCSI adapters and connected devices, click the CD-ROM drive.

4. On the Drivers tab, click Add.

5. In the Manufacturers list, click the manufacturer of the CD-ROM drive.

6. In the SCSI Adapter list, click the adapter name, and then do one of the
  following:

  a. If you have a driver disk from the manufacturer, click Have Disk, and then
     follow the instructions for completing the installation.

  b. If you do not have a driver disk from the manufacturer, click OK, and then
     continue to install the driver.

7. When you complete the installation, restart the computer.

Additional query words: SCSI IDE device

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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