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Q242060: Stop 0x0000000A Error in Tcpip.sys Caused by Ipr_Buffer Size

Article: Q242060
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kbnetwork kbWinNT400PreSP7Fixkbfixlist
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When the Transport Control Protocol/Internet Protocol (TCP/IP) stack calls the
CopyRcvToBuffer() function upon receiving a packet, you may receive a Stop
0x0000000A error message in the Tcpip.sys file on a blue screen.

CAUSE
=====

This problem can occur on a Multiprocessor File Transfer Protocol (FTP) server
because of an error adjusting the size of the Ipr_Buffer chain.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date      Time                 Size    File name     Platform
  -------------------------------------------------------------
  09/20/99  3:26pm               150,864 Tcpip.sys     i386

  09/20/99  3:25pm               274,128 Tcpip.sys     Alpha



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words: crash dump hang 0xA multi processor mp

======================================================================
Keywords          : kbenv kberrmsg kbnetwork kbWinNT400PreSP7Fix kbfixlist
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbprb
Solution Type     : kbfix

=============================================================================

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