KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q241939: XADM: Routing Calculation Stops with Administrator ID c1031651

Article: Q241939
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When the routing on a server is being recalculated, the following error message
is displayed:

  The system attendant on server 'SERVER NAME' could not recalculate the
  routing table.

  The routing table cannot be recalculated because the remote directory is
  unavailable. Try again later.

  Microsoft exchange Administrator ID no: c1031651

The following event is logged in the application event log:

  Event ID: 5000
  Source: MsexchangeSA
  Type: Error
  Category: General
  Description: Recalculation of the routing table is complete, Result: The
  routing table cannot be recalculated because the remote directory is
  unavailable. Try again later.

CAUSE
=====

The Exchange Server System Attendant service is set to log on using the system
account, rather than using the Exchange Server service account.

RESOLUTION
==========

In Control Panel, double-click Services, and click to select Microsoft Exchange
System Attendant Service. Click Startup, and under Log On As, select This
Account. Type the domain and account name (<domain>\<account name>)
for the Exchange Server service account, and then type the password for the
service account.

Ensure that the Startup settings for all other Exchange Server services also use
the correct Exchange Server service account, and not the system account.

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.