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Q241864: GP Fault Using Internet Explorer with TLS 1.0 and HTTPS

Article: Q241864
Product(s): Microsoft Windows NT
Version(s): 4.0,5
Operating System(s): 
Keyword(s): kbenv kbWinNT4sp6fix
Last Modified: 16-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Internet Explorer version 5 for Windows NT 4.0 
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SYMPTOMS
========

You may receive "general protection fault" (GP fault) error messages when you
visit a secure Web site using transport layer security (TLS) 1.0 security. Note
that Internet Explorer does not enable TLS 1.0 security by default.

CAUSE
=====

The TLS protocol causes the server to send a list of trusted client Certificate
Authorities (CAs) to the client. In this case, the size of the list is larger
than the software can handle.

RESOLUTION
==========

Windows NT Server or Workstation 4.0
------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and
Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION
================

To determine if TLS 1.0 is enabled, click Internet Options on the Tools menu in
Internet Explorer, and then click the Advanced tab.

Additional query words:

======================================================================
Keywords          : kbenv kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch kbIEsearch kbZNotKeyword2 kbIENT400Search kbIE500Search kbZNotKeyword3 kbIE500WinNT400
Version           : :4.0,5
Issue type        : kbbug
Solution Type     : kbfix

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