Q241656: SMS: Memory Leak in Pcmsvc32
Article: Q241656
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s):
Keyword(s): kbsms120 kbsms120bug
Last Modified: 06-AUG-2002
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The information in this article applies to:
- Microsoft Systems Management Server version 1.2
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SYMPTOMS
========
The Package Command Manager service (Pcmsvc32.exe) may exhibit a slow memory
leak over a period of time.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English-language version of this fix should have the following file
attributes or later:
Date Time Size File name Platform
-------------------------------------------------
9/10/99 7:00PM 524KB Base.dll I386
9/10/99 7:04PM 237KB Pcmdos_2.exe I386
9/10/99 7:04PM 271KB Pcmdos_4.exe I386
9/10/99 7:04PM 264KB Pcmsvc32.exe I386
9/10/99 7:05PM 444KB Pcmwin16.exe I386
9/10/99 7:05PM 459KB Pcmwin32.exe I386
9/10/99 7:02PM 734KB Base.dll Alpha
9/10/99 7:06PM 782KB Pcmsvc32.exe Alpha
9/10/99 7:05PM 1147KB Pcmwin32.exe Alpha
STATUS
======
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.
MORE INFORMATION
================
To install the hotfix, use the appropriate method.
On an Alpha-based Systems Management Server site server:
1. Stop the Package Command Manager (PCM) and Systems Management Server
Executive services.
2. Replace the Pcmsvc32.exe file in the
<SMS_root>\Site.srv\<Platform>.bin folder with the hotfix
version. You must reset the site for the hotfix file to be copied to all
servers managed by Site Configuration Manager. Windows NT Workstation-based
computers that are running Pcmsvc32 must be updated using Rservice.
3. Replace the Base.dll file in the
<SMS_root>\Site.srv\<Platform>.bin folder with the hotfix
version.
4. Replace the Pcmwin32.exe file in the
<SMS_root>\Site.srv\Maincfg.box\Client.src\<Platform>.bin folder
with the hotfix version.
5. Restart the PCM and Systems Management Server Executive services.
On an Intel-based Systems Management Server site server:
1. Stop the PCM and Systems Management Server Executive services.
2. Replace the Pcmsvc32.exe file in the
<SMS_root>\Site.srv\<Platform>.bin folder with the hotfix
version. You must reset the site for the hotfix file to be copied to all
servers managed by Site Configuration Manager. Windows NT Workstation-based
computers that are running Pcmsvc32 must be updated using Rservice.
3. Replace the Base.dll file in the
<SMS_root>\Site.srv\<Platform>.bin folder with the hotfix
version.
4. Replace the Pcmwin32.exe file in the
<SMS_root>\Site.srv\Maincfg.box\Client.src\<Platform>.bin folder
with the hotfix version.
5. Replace the Pcmdos_2.exe file in the
<SMS_root>\Site.srv\Maincfg.box\Client.src\x86.bin folder with the
hotfix version.
6. Replace the Pcmdos_4.exe file in the
<SMS_root>\Site.srv\Maincfg.box\Client.src\x86.bin folder with the
hotfix version.
7. Replace the Pcmwin16.exe file in the
<SMS_root>\Site.srv\Maincfg.box\Client.src\x86.bin folder with the
hotfix version.
8. Restart the PCM and Systems Management Server Executive services.
Maintenance Manager replicates the updated files to the Systems Management Server
logon servers on its next work cycle. To update the clients, either manually run
Upgrade.bat on each client or follow the instructions in the following article
in the Microsoft Knowledge Base:
Q166771 SMS: How to Force Site-Wide Client Updates
Additional query words: prodsms pcmsvc32 memory leak pcm
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Keywords : kbsms120 kbsms120bug
Technology : kbSMSSearch kbSMS120
Version : winnt:1.2
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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