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Q241572: Roaming Profile May Not Be Saved to the Server

Article: Q241572
Product(s): Microsoft Windows NT
Version(s): 4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6a
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6a 
- Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6a 
- Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition 
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SYMPTOMS
========

If you use the Internet Connection Wizard (ICW) and you select the "I want to
set up a new connection on this computer" option, your roaming profile may not
be saved to the server.

CAUSE
=====

ICW calls the Telephony service to get user information. The Telephony service
opens a subkey of HKEY_CURRENT_USER by using the RegOpenKeyEx function, and then
closes the key when it is finished.

However, RegOpenKeyEx opens not only the subkey, but a predefined root key. In
this case, the root key is HKEY_CURRENT_USER. So, the HKEY_CURRENT_USER key is
still opened by the Telephony service, and Winlogon.exe cannot unload the
registry when you log off. Therefore, your roaming profile is not saved to the
server.


RESOLUTION
==========

Windows NT Workstation and Windows NT Server
--------------------------------------------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date      Time    Size     File name    Platform
  ------------------------------------------------
  09/01/99  04:18p  152,848  Tapisrv.exe  Intel
  09/01/99  04:16p  243,472  Tapisrv.exe  Alpha



Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack



WORKAROUND
==========

To work around this behavior, stop the Telephony service before you log off.

STATUS
======

Windows NT Workstation and Windows NT Server
--------------------------------------------

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Windows NT Server 4.0, Terminal Server Edition Service Pack 5.

Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTW400sp2 kbWinNTW400sp1 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch kbWinNTW400SP6a
Version           : :4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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