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Q241387: Err Msg: STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

Article: Q241387
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP4,4.0 SP5
Operating System(s): 
Keyword(s): kbinterop kbWinNT4sp6fix
Last Modified: 20-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5 
- Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5 
- Microsoft Windows NT Server, Enterprise Edition versions 4.0 SP4, 4.0 SP5 
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SYMPTOMS
========

When you use Microsoft Accessible Event Watcher on a computer with Windows NT
4.0 Service Pack 4 or Service Pack 5 installed and you click Test (located on
the Settings tab of the Display tool in Control Panel), you may receive a STOP
error message on a blue screen that is similar to the following example:

  STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

This behavior occurs whether or not you change the screen resolution or color
settings on the Settings tab before you click Test.

CAUSE
=====

This behavior occurs because an event that the Desk.cpl thread in Winable.c
sends is picked up by another thread.

RESOLUTION
==========

Windows NT Server or Workstation 4.0
------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and
Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION
================

When you finish the installation of the Microsoft Active Accessibility Software
Development Kit (SDK) software, you can choose to install Microsoft Active
Accessibility Redistribution Kit (RDK).

The RDK enables Microsoft Active Accessibility to work with computers running
Microsoft Windows 95, Microsoft Windows 98, or Windows NT 4.0 Service Pack 4 or
later. You must install the RDK on these operating systems because none of these
operating systems include the system files that implement Microsoft Active
Accessibility.

After you install the SDK and RDK, you can use Accessible Event Watcher by
clicking Start, pointing to Programs, and then clicking Microsoft Active
Accessibility SDK.

Additional query words: sp4 sp5

======================================================================
Keywords          : kbinterop kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp5 kbWinNTSEnt400sp4 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0 SP4,4.0 SP5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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