KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q241309: XADM: Isinteg Ends with ecNotFound - MAPI_E_NOT_FOUND

Article: Q241309
Product(s): Microsoft Exchange
Version(s): 5.5,5.5 SP1,5.5 SP2,5.5 SP3
Operating System(s): 
Keyword(s): exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix
Last Modified: 01-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 
-------------------------------------------------------------------------------


SYMPTOMS
========

The Isinteg.exe tool does not end successfully and you may receive a Dr. Watson
error message. The following stack trace is from this failure:

> kb
FramePtr  RetAddr   Param1   Param2   Param3   Function Name
0012f2dc  0041f9a4  00c95ce0 0041fa93 a6e02000 ISINTEG!FULLCHKMGR::EcTestCross+0xed
0012f2e4  0041fa93  a6e02000 000002b8 00000000 ISINTEG!CHKMGR::CHKMGR+0x4
a6e02000  00000000  00000000 00000000 00000000 ISINTEG!EcExecChkMgr+0xa3

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


The following files are available for download from the Microsoft Download
Center:

  x86: DownloadDownload Q248838engi.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
  Alpha: DownloadDownload Q248838enga.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

MORE INFORMATION
================

You may see a similar output from the utility:

ISINTEG -pri -fix -test alltests -verbose -detailed

Microsoft Exchange Information Store Integrity Checker v5.5.2448.0
Copyright (c) 1986-1997 Microsoft Corp.   All rights reserved.
Started:    05/27/99 12:43:16
Server name: HQ1
Store path: D:\exchsrvr\MDBDATA\PRIV.EDB
Store size: 2799706112 bytes
Output log: isinteg.pri
Check mode: check and fix
Options: -pri -fix -test alltests -verbose -detailed 

The Information Store has not been shut down clean.
Hence enabling the Row Count/Dumpster Count test.
You may also specify -test rowcounts (or) -test dumpsterref to run these tests
Starting test 1 of 23, 'Categorization Tables'
Finished Categorization Tables. Time: 0h:0m:0s
Starting test 2 of 23, 'Restriction Tables'
Finished Restriction Tables. Time: 0h:0m:0s
Starting test 3 of 23, 'Search Folder Links'
Finished Search Folder Links. Time: 0h:0m:19s
Starting test 4 of 23, 'Global'
Finished Global, number of rows = 1. Time: 0h:0m:0s
Starting test 5 of 23, 'Delivered To'
Finished Delivered To, number of rows = 1. Time: 0h:0m:0s
Starting test 6 of 23, 'Search Queue'
Finished Search Queue. Time: 0h:0m:0s
Starting test 7 of 23, 'Timed Events'
Timed event are : Expiration = 2, 
Finished Timed Events, number of rows = 2. Time: 0h:0m:0s
Starting test 8 of 23, 'reference table construction'
ref table construction on INID returned ecNotFound-MAPI_E_NOT_FOUND

Additional query words:

======================================================================
Keywords          : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version           : :5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.