KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q241213: XFOR: Message Looping w/SNADS/PROFS/GroupWise/Notes Connectors

Article: Q241213
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When a user of Microsoft Exchange 5.5 SNADS connector attempts to send a message
to a specific recipient, the SNADS system routes the message to the Exchange
Server organization. That specific recipient doesn't exist anywhere in the
Exchange Server global address list, and the node name of the SNADS address
isn't the node name in site addressing, where the address is in the format:
<node_name>(<user>).

CAUSE
=====

The receiving message transfer agent (MTA) attempts to route the message,
however, the only other route is through the SNADS connector on the other side.
The MTA routes the message out of the SNADS connector. The SNADS system receives
the message, routes back in, causing the message looping.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

MORE INFORMATION
================

A new Exchconn.ini entry has been created that allows users to change this
behavior. The entry is called AllowUnresolvedAddresses and it should be put
under the [LME-SNADS-MEXIN] section in the Exchconn.ini file.

The default value is YES. Set it to NO if you do not want Exchange Server to
reject any recipient addresses that are not Exchange Server addresses.
Basically, Exchange Server does not accept 'One-Off' addresses if this is set to
NO.

Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.