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Q241212: Japanese WV: Cannot Open File w/Name That Includes 0x5c in DBCS

Article: Q241212
Product(s): Word 97 for Windows
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbdta
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Word Viewer 97-2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

When a file name includes 0x??5c in DBCS after space, the Word Viewer cannot
open the file, and the following error message appears:

  "The file name or path are not correct."
  Do the next operation:
  *Confirm that pass name is input correctly.
  *Clicked [file] - [open] and please search file.
  (' File pass' \a ?\.doc')

NOTE: This problem occurs only in the Japanese Word Viewer.

CAUSE
=====

The Word Viewer mishandles 0x5c in DBCS as '\'.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The Japanese version of this fix should have the following file attributes or
later:

  Date       Time     Size       File name     Platform
  ----------------------------------------------------
  8/27/99    7:40 AM  3,733,348  WordView.exe  x86



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          : kbdta 
Technology        : kbWordViewerSearch kbViewerSearch kbWordViewer97
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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