KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q241150: TPU: Err Msg: Unable to Register All Files That Were Installed

Article: Q241150
Product(s): Microsoft Windows NT
Version(s): winnt:4.5
Operating System(s): 
Keyword(s): kberrmsg kbsetup
Last Modified: 15-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft BackOffice Server 4.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

During the installation of Team Productivity Update (TPU), you may receive the
following error message:

  Unable to register all files that were installed.

  Please review any documentation accompanying your setup for more information
  on why setup may not be working properly. You might also try closing any open
  applications and run setup again.

You may also see the following error message in the Results window when the
wizard finishes:

  Unable to register all files that were installed.

CAUSE
=====

This error message can occur if the Manages.dll file does not exist or cannot be
found, or if the currently logged-on user does not have permissions to access
the file. This file is used by the TPU installation wizard to self-register the
TPU dynamic-link libraries (DLLs) needed to complete the installation.

RESOLUTION
==========

The Manages.dll file is installed during the installation of the BackOffice
Server 4.5 components in the following folder:

  %SystemRoot%\Program Files\Microsoft BackOffice\Admin

To reinstall TPU, manually uninstall the installed components and then run Setup
again:

1. Remove the TPUWeb virtual directory from the default Web site.

2. Uninstall Microsoft Outlook 2000 Team Folders Wizard by using the Add/Remove
  Programs tool in Control Panel.

3. Delete the TPUWeb, TeamDocs, and TeamFolders folders in the
  %SystemRoot%\Inetpub\Wwwroot folder.

4. Delete the %SystemRoot%\Public folder. This removes the TPU client share.

5. Start SQL Enterprise Manager and delete the MSTWS and TFConfig databases.

6. Delete the new public folder in the location specified during Setup.

7. Run TPU Setup again.


Additional query words:

======================================================================
Keywords          : kberrmsg kbsetup 
Technology        : kbAudDeveloper kbBackOfficeSearch kbBackOfficeServ450
Version           : winnt:4.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.