KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q240873: XFOR: Notes Migration Source Extractor Fails To Migrate Mail

Article: Q240873
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 18-NOV-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

The Notes Migration wizard mail may fail to migrate messages from a Lotus Notes
user's mailbox. The Migration wizard also finishes without any errors in the
event log.

CAUSE
=====

The Lotus Notes user's mail database template has been changed from the default
Mail (R4.6) template to the Mail - Combined (R4.6) template. The change in the
database template generates a different response to the Lotus Notes Migration
wizard's extraction calls, which results in the incomplete mail migration.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

MORE INFORMATION
================

To determine the database template for a Lotus Notes mail database:

1. Start up the Lotus Notes client.

2. Locate the mail database icon on the desktop.

3. Right-click the database, and then click Database Properties.

4. Click the Design tab.

5. Template Name indicates the mail template defined for this mail database.

The default Lotus Notes mail database format Mail (R4.6) is based on the
StdR46Mail template. The enhanced mail database format Mail - Combined (R4.6) is
inherited from the StdR46ComboMail template.

Additional query words: mail-combined

======================================================================
Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.