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Q240859: XADM: Admin.exe Stops Responding when Connected over Internet

Article: Q240859
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): exc4 exc5 exc55
Last Modified: 19-NOV-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

When you connect to an Exchange Server computer over the Internet, the Exchange
Server Administrator program (Admin.exe) stops responding (hangs). In Task
Manager, the Administrator program is listed as "Not responding."

MORE INFORMATION
================

Troubleshooting Steps:
----------------------

1. Ping the Exchange Server computer by name to verify successful name
  resolution. If necessary create a HOSTS file for troubleshooting purposes.

2. Statically map the ports for the information store, directory service, and
  system attendant on the Exchange Server computer.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q155831 XADM: Setting TCP/IP Ports for Exchange and Outlook Client
  Connections Through a Firewall

3. Configure any firewall or router involved to allow TCP connections to be made
  to the ports mapped for the information store, directory, and system
  attendant, as well as to port 135. Exchange Server uses a well-known static
  port (port 135) to listen for Administrator connections to the remote
  procedure call (RPC) Endpoint Mapper Service. However, after the
  Administrator program connects to this socket, Exchange Server then
  re-assigns the program three random ports to use when communicating with the
  information store, directory, and the system attendant. This makes it
  impossible to allow these through the firewall without forcing them to be
  statically assigned.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q148732 XADM: Setting TCP/IP Port Numbers for Internet Firewalls

Additional query words:

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Keywords          : exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

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