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Q240786: SMS: Hierarchy Manager Develops Backlog of .ct2 Files

Article: Q240786
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbsms120 kbsms120bug
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

In a site hierarchy with over 10,000 sites, the Central Site Hierarchy Manager
may not be able to process .ct2 files from child sites fast enough. Also, the
Hierarchy Manager can develop a backlog from which it may not recover, and it
may fall further and further behind.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date      Time   Version      Size   File name   Platform
  ---------------------------------------------------------
  08/26/99  5:03pm             376,896   BASE3.DLL    Intel
  08/26/99  5:05pm              98,096   PREINST.EXE  Intel
  08/26/99  5:05pm             640,272   BASE3.DLL    Alpha
  08/26/99  5:07pm             170,256   PREINST.EXE  Alpha
 

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files. To apply this hotfix, stop
the SMS Services on the site server and replace the existing Base3.dll and
Preinst.exe files in the appropriate platform folder, and then restart the SMS
Services.



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.

Additional query words: prodsms

======================================================================
Keywords          : kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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