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Q240631: World Atlas Err Msg: You Must Have NT SUR 4.0 GOLD to Install…

Article: Q240631
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kberrmsg kbsetup kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Interactive World Atlas 2000 
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SYMPTOMS
========

When you install Microsoft Encarta World Atlas 2000, you may receive the
following error message:

  You must have NT SUR 4.0 GOLD to install. Please click OK to cancel
  installation.

When you click OK, Encarta World Atlas 2000 Setup continues to run.

CAUSE
=====

This behavior can occur if you install Encarta World Atlas 2000 on a Microsoft
Windows 2000-based computer.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta World Atlas
2000.

MORE INFORMATION
================

When you complete Encarta World Atlas 2000 Setup, you are able to run the
program without any further problems.

Additional query words: multi multi-media media mm ewa2k win2k

======================================================================
Keywords          : kbenv kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2000
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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