KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q240426: SMS: Cannot Obtain Performance Data for SMS Counters

Article: Q240426
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2
Operating System(s): 
Keyword(s): kbsms200bug kbsms200fix
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 
-------------------------------------------------------------------------------

SYMPTOMS
========

On a Systems Management Server (SMS) version 2.0 site server or component
server, you may not be able to gather data from the SMS-related performance
counters in the Windows NT Performance Monitor tool, or with third-party
performance-monitoring software.

In Performance Monitor, the symptoms of this problem can include the complete
absence of SMS performance counters or slow performance when adding.

In third-party programs, the symptoms can include an error message when
initializing Smsperf.dll or the inability to gather some or all performance data
from the SMS site or component server.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

NOTE: This fix disables all performance monitoring of Systems Management Server.

The English-language version of this software update should have the following
file attributes or later:

 Date      Time              Size    File name    Platform
 ---------------------------------------------------------
 10/25/99  04:21:28pm        59,159  Smsperf.dll  Alpha
 11/03/99  12:31:06am       153,360  Delperf.exe  Alpha
 08/26/99  04:21:10pm        40,752  Smsperf.dll  I386
 11/03/99  12:31:00am        92,080  Delperf.exe  I386

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

MORE INFORMATION
================

Note that this hotfix will disable all the SMS counters.

To Apply This Hotfix on Intel-Based Site Servers
------------------------------------------------

1. Copy all files to a folder on the site server.

2. Run Q240426.exe.

3. Follow the directions in the Q240426.txt file to run Delperf.exe.

To Apply This Hotfix on Alpha-Based Site Servers
------------------------------------------------

1. Stop all SMS services.

2. Replace the <Drive>:SMS\Bin\I386\Smsperf.dll file with the hotfix
  version, where <Drive> is the drive on which SMS is installed.

3. Restart the server.

4. Follow the directions in the Q240426.txt file.

Additional query words: prodsms perfmon

======================================================================
Keywords          : kbsms200bug kbsms200fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2
Version           : :2.0,2.0 SP1,2.0 SP2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.