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Q240153: XADM: Error 3355443752 Starting Information Store after Restore

Article: Q240153
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55 exc55sp1 exc55sp2
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

If you restore the information store on a recovery server (scratch server)
running the Legato NetWorker BusinesSuite Module for Microsoft Exchange Server
1.1.003 or earlier on a large database (approximately 20 to 30 gigabytes), the
service may not start and a service-specific error 3355443752 error message may
be displayed.

The application event log may contain the following entries:

  Event ID: 5000
  Source: MSExchangeIS
  Type: Error
  Category: General
  Description:
  Unable to initialize the Microsoft Exchange Information Store service. Error
  0xc8000228.

  Event ID: 1080
  Source: MSExchangeIS
  Type: Error
  Category: Recovery
  Description:
  Unable to recover the database because error 0xc8000228 occurred after a
  restore operation. The patch file is not generated from this backup.

  Event ID: 0
  Source: ESE97
  Type: Error
  Category: Logging/Recovery
  Description:
  MSExchangeIS (()) -552

RESOLUTION
==========

Legato recommends that you apply the latest version of the Nsrxchrc.exe file for
the Exchange Agent on the recovery server to finish the restore operation.

To reach Legato Systems, Inc., either:

- Go to the following Web site:

  Legato Systems, Inc. (http://www.Legato.com)

  - or -

- Call the support group at your authorized Legato reseller, or call Legato
  Technical Support in California at 650-812-6100.

To download the Networker update refer to the following Legato Systems, Inc., Web
site:

  ftp://ftp.legato.com/pub/NetWorker/Exchange/1.1/1.1-005/


The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: Failure Startup SSE Mailbox Thirdparty won't

======================================================================
Keywords          : exc55 exc55sp1 exc55sp2 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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