KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q240139: Stop 0x0000000A with HP Netserver and HP 10/100 Ethernet Adapter

Article: Q240139
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kb3rdparty kbhw kbnetwork kbHardware
Last Modified: 10-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use an Hewlett-Packard (HP) 10/100TX PCI ethernet adapter in
conjunction with the Hptxnt.sys driver on your Hewlett-Packard NetServer-based
computer running Windows NT 4.0 with Service Pack 3, you may receive a STOP
error message similar to the message listed below on a blue screen:

  STOP 0x0000000A (0x24100104, 0x00000002, 0x00000000, 0xf236a279)
  IRQ_NOTLESS_OR_EQUAL

CAUSE
=====

This issue can occur because there is a conflict between the updated drivers
included with Windows NT 4.0 Service Pack 3 and the Network Driver Interface
Specification (NDIS) network adapter driver supplied by HP.

RESOLUTION
==========

To correct this issue, install the latest Ndis.sys and Hptxnt.sys drivers from
HP. You may want to contact Hewlett-Packard Technical Support for updated
versions of these files at (650)-857-1501 or visit their Web site at:

  http://www.hp.com/ghp/services.html (http://www.hp.com/ghp/services.html)

MORE INFORMATION
================

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

======================================================================
Keywords          : kb3rdparty kbhw kbnetwork kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Hardware          : x86
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.