KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q240072: Cannot Open Setup.log File Installing Terminal Server SP4

Article: Q240072
Product(s): Microsoft Windows NT
Version(s): 4.0 SP4
Operating System(s): 
Keyword(s): kberrmsg kbsetup
Last Modified: 11-DEC-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP4, Terminal Server Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to install Service Pack 4 (SP4) for Windows NT Server 4.0,
Terminal Server Edition, you may receive the following error message:

  Service Pack Setup Error:
  Service Pack Setup cannot open or modify your SETUP.LOG file.

CAUSE
=====

This error message can occur if Update.exe in SP4 Setup cannot gain access to
the %SystemRoot%\Repair\Setup.log file. The default location for this file is
the C:\WTSRV\Repair folder.

RESOLUTION
==========

To resolve this issue:

1. Verify the existence of the Setup.log file in the %SystemRoot%\Repair folder.
  If this file does not exist, you must perform an Upgrade installation of
  Windows NT Server 4.0, Terminal Server Edition, to re-create the Setup.log
  file.

2. Verify that the account that you are using to install SP4 has access to the
  Setup.log file. To do this, try to open the file with Notepad.exe. If you are
  unable to open the Setup.log file, use Windows NT Explorer to change the
  file-level permissions on the file. Grant the user account you are using
  appropriate permissions to open and modify the file.

3. Verify that the following lines are present in the Setup.log file:

  [Files.WinNt]
  \%SystemRoot%\system32\hal.dll = "halapic.dll","%11xxx%"

  For example: \WTSRV\system32\hal.dll = "halapic.dll","14fbb")

If these lines are not present or the path is incorrect, add the appropriate
lines and make any necessary changes to the path to the Hal.dll file.

Note that %SystemRoot% and %11xxx% are variables, and the values vary from one
computer to another.


MORE INFORMATION
================

For additional informationrelated topics, click the article numbers below to
view the articles in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

  Q215465 Installing Service Packs from Terminal Server Client Sessions

Additional query words: WTS

======================================================================
Keywords          : kberrmsg kbsetup 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp4 kbNTTermServSearch
Version           : :4.0 SP4
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.