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Q239918: NDIS_STATUS_RESET_END Message May Not Be Processed Correctly

Article: Q239918
Product(s): Microsoft Windows 95.x Retail Product
Version(s): Win2000:95
Operating System(s): 
Keyword(s): kbnetwork win95kbfixlist
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you are using an IBM Token Ring PCI "Wake-on-LAN" network adapter, the Data
Link Control protocol (DLC) may receive an Adapter Reset message from Ndis.vxd
and log Reset_Start in the DLCTRC log file. However, once the reset occurs, DLC
cannot reestablish a binding to the adapter driver, and all DLC traffic stops
from the computer. Once DLC traffic stops, all DLC programs may time out. Other
protocols, including TCP/IP, NetBEUI, and IPX continue to function on the
network as normal, and resource connections can still be established. The
computer must be rebooted to cause DLC32 to function again.

CAUSE
=====

Event processing within the DLC protocol can become deadlocked because of a
timing issue with NDIS_STATUS_RESET_START and NDIS_STATUS_RESET_END messages.
Long delays between the receipt of the NDIS_STATUS_RESET_START and
NDIS_STATUS_RESET_END messages cause the event queue within DLC to stop
processing messages.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date      Time      Version     Size     File name   Platform
  ---------------------------------------------------------------
  7/14/99   5:05:59pm 4.10.1999   237,474  Dlc.vxd     Windows 95



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

There is also an updated driver from IBM that in conjunction with this fix
allows this particular network adapter to function properly. This new driver is
written to the NDIS 4.0 specification.

Additional query words: hang w95qfe

======================================================================
Keywords          : kbnetwork win95 kbfixlist
Technology        : kbWin95search kbZNotKeyword3
Version           : Win2000:95
Issue type        : kbprb

=============================================================================

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