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Q239664: Encarta 2000: Cannot Play "Arabian Camel" in Full Screen Mode

Article: Q239664
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbdisplay kbui kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

When you attempt to play the "Arabian Camel" video clip in Full Screen Video
mode in Microsoft Encarta Encyclopedia 2000, you experience both of the
following symptoms:

- The video clip continues to be played in the program window instead of in
  Full Screen Video mode.

- The "An essential component for full-screen video is missing" online Help
  topic is displayed.

If you then attempt to play any other video clip in Full Screen Video mode, the
video clip is played in the program window.

NOTE: This issue occurs only with the DVD-ROM version of Encarta Encyclopedia
2000.

RESOLUTION
==========

To play any video clip except "Arabian Camel" in Full Screen Video mode, quit
Encarta Encyclopedia, restart the computer, and then play the video clip.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

Additional query words: multi multi-media media mm ee2k movie

======================================================================
Keywords          : kbdisplay kbui kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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