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Q239631: EWA: Web Page Is Not Opened When You Click Web Link

Article: Q239631
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:; :
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg kburl kbimukbfaq
Last Modified: 20-OCT-2000

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The information in this article applies to:

- Microsoft Encarta Interactive World Atlas 2000 
- Microsoft Encarta Interactive World Atlas 2001 
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SYMPTOMS
========

When you click a Web link in Microsoft Encarta World Atlas 2000 or Microsoft
Interactive World Atlas 2001, you may experience one or both of the following
symptoms:

- The Web site is not opened, and the Encarta World Atlas 2000 page that
  contains the Web link remains displayed on the screen.

- You receive one of the following error messages:

      - Cannot find server.

      - There is no browser installed on your computer.

CAUSE
=====

This behavior can occur if both of the following conditions are true:

- You run Encarta World Atlas 2000 on a Microsoft Windows 95 or Microsoft NT
  4.0-based computer.

- The default browser on your computer is any version of Netscape Navigator.

RESOLUTION
==========

To resolve this issue in Encart Interactive World Atlas 2001, click Options,
click Settings, and then click to clear the "Browse WebLinks inside Encarta
Interactive World Atlas" check box.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: multi multi-media media mm ewa2k internet eiwa

======================================================================
Keywords          : kb3rdparty kberrmsg kburl kbimu kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2001 kbEncartaWorldAtlas2000
Version           : WINDOWS:; :
Issue type        : kbbug
Solution Type     : kbpending

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