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Q239629: World Atlas: Setup Quits Unexpectedly During CD-ROM Verification

Article: Q239629
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kbsetup kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Interactive World Atlas 2000 
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SYMPTOMS
========

When you install Microsoft Encarta World Atlas 2000, the installation program
may quit unexpectedly immediately after you receive the following message:

  Verification in progress. This could take a few minutes. Please wait.

CAUSE
=====

This behavior can occur if Mindspring Internet software is installed on your
computer.

Mindspring Internet software includes the Armon32.exe program that can interfere
with the Encarta World Atlas 2000 CD-ROM verification process.

RESOLUTION
==========

To resolve this issue, quit Armon32.exe before you install Encarta World Atlas
2000:

1. Press CTRL+ALT+DELETE.

2. In the Close Program dialog box, click Armon32, and then click End Task.

  If you receive a message that the program is busy or not responding, click End
  Task again.

3. Install Encarta World Atlas 2000.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multi multi-media media mm ewa2k mind spring crash

======================================================================
Keywords          : kb3rdparty kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2000
Version           : WINDOWS:
Issue type        : kbprb
Solution Type     : kbpending

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