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Q239617: Encarta World Atlas 2000: Installation Is Very Slow

Article: Q239617
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbhw kbsetup kbimu kbHardware
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Encarta Interactive World Atlas 2000 
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SYMPTOMS
========

When you install Microsoft Encarta World Atlas 2000, Setup may take a very long
time to finish.

CAUSE
=====

This behavior can occur if either of the following conditions is true:

- A real mode (16-bit) CD-ROM driver is installed on your computer.

- Your CD-ROM drive is operating in MS-DOS Compatibility mode.

RESOLUTION
==========

To resolve this issue, contact your hardware manufacturer to inquire about how
to obtain and install a protected mode (32-bit) CD-ROM driver for your CD-ROM
drive.

For information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta World Atlas
2000.

MORE INFORMATION
================

To determine if your CD-ROM drive is using a protected mode driver:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. Click the Performance tab, and then verify that the File System entry is
  32-bit.

  If the File System entry is "Some drives are using MS-DOS compatibility," your
  CD-ROM drive may be using a real mode CD-ROM driver. If this is the case, you
  may not be able to read certain files on the CD-ROM.

4. Click OK, and then close Control Panel.

Additional query words: multi multi-media media mm ewa2k installs slowly

======================================================================
Keywords          : kbhw kbsetup kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2000
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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