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Q239607: World Atlas: Error Message on Blue Screen When You Start Program

Article: Q239607
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kbdisplay kbenv kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Interactive World Atlas 2000 
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SYMPTOMS
========

When you start Microsoft Encarta World Atlas 2000, you may receive an error
message on a blue screen and the program may quit unexpectedly.

CAUSE
=====

This behavior can occur if the following conditions are true:

- An ATI Rage 3D video adapter is installed in your computer.

- The video driver for the ATI Rage 3D video adapter is outdated.

- The Microsoft Windows color palette setting is set to High Color or True
  Color.

RESOLUTION
==========

To work around this issue, reduce the Windows color palette setting to 256
colors:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. Click the Settings tab.

4. In the Color Palette or Colors box, click 256 Colors.

5. Click OK, and then click OK again.

6. Close Control Panel.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multi multi-media media mm ewa2k fatal exception crash

======================================================================
Keywords          : kb3rdparty kbdisplay kbenv kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2000
Version           : WINDOWS:
Issue type        : kbprb

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