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Q239582: Reference Suite 2000: Setup Does Not Remove All Suite 99 Files

Article: Q239582
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbsetup kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Reference Suite 2000 
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SYMPTOMS
========

If you choose to remove Microsoft Encarta Reference Suite 99 during the
installation of Microsoft Encarta Reference Suite 2000, Setup does not remove
all Encarta Reference Suite 99 files from your hard disk.

RESOLUTION
==========

To work around this issue:

1. Start Microsoft Windows Explorer.

2. Click the PLUS SIGN (+) next to the hard disk on which Microsoft Windows is
  installed.

3. Click the PLUS SIGN (+) next to Program Files.

4. Right-click Microsoft Reference, click Delete, and then click Yes.

5. Quit Windows Explorer.

6. On the desktop, right-click the Recycle Bin icon, click Empty Recycle Bin,
  and then click Yes.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Reference
Suite 2000.

Additional query words: multi multi-media media mm ers2k remains uninstalls folders

======================================================================
Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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