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Q239420: XFOR: Mailbox Receives Repeated Copies of Inbound Internet Mess.

Article: Q239420
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): exc4 exc5 exc55
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

An Exchange Server mailbox may receive repeated copies of the same Internet
message in the Inbox.

If you stop the Internet Mail Connector (Exchange Server version 4.0) or the
Internet Mail Service (Exchange Server version 5.0 and later) you prevent the
messages from appearing, but they reappear if you restart the service. No
messages are backed up in the <drive>:\Exchsrvr\Imcdata\In folder.

CAUSE
=====

The pointer for the message has not been removed from the Queue.dat file.

RESOLUTION
==========

To resolve this problem perform the following steps:

1. Stop the Internet Mail Connector (Exchange Server version 4.0) or the
  Internet Mail Service (Exchange Server version 5.0 and later).

2. Delete the Queue.dat file that is located in the
  <drive>:\Exchsrvr\Imcdata folder.

3. Restart the Internet Mail Connector (Exchange Server version 4.0) or the
  Internet Mail Service (Exchange Server version 5.0 and later).

Additional query words: looping ims imc

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Keywords          : exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

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