KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q239130: SMS: 32-Bit Package Does Not Remove Duplicate Registry Entries

Article: Q239130
Product(s): Microsoft Systems Management Server
Version(s): WINDOWS:2.0
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug smsinst kbsms200sp2fix
Last Modified: 25-JUN-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server Installer version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

Systems Management Server 2.0 SP1 32-bit Installer version 2.0.91 does not
remove duplicate registry keys when you perform an uninstallation. This behavior
occurs only when the package is compiled in 32-bit mode.

For example, if you create a script that adds the following keys, the second key
is not removed during uninstallation:

  HKEY_CURRENT_USER\Software\SOFTAPPx\

  HKEY_LOCAL_MACHINE\Software\SOFTAPPx\

When the same script is compiled in 16/32-bit mode, the uninstallation process
removes both entries.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:

  Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack



WORKAROUND
==========

To work around this problem, use one of the following methods:

- Compile the script in 16/32-bit mode.

- Use a version of SMS Installer earlier than version 2.0.91.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
Installer version 2.0.91.

Additional query words: prodsms smsinst uninstall rollback

======================================================================
Keywords          : kbsms200 kbsms200bug smsinst kbsms200sp2fix 
Technology        : kbSMSSearch kbSMSI200
Version           : WINDOWS:2.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.