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Q239082: XIMS: IMAP4 Client Hangs Attempting to Append Message Using SSL

Article: Q239082
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 30-SEP-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

You may experience either of the following symptoms:

- When an Internet Mail Access Protocol version 4 (IMAP4) client attempts to
  send a message to an Exchange Server computer using the APPEND command and
  Secure Sockets Layer (SSL) authentication, the client may stop responding
  (hang). This problem is known to occur with Netscape Messenger version 4.5,
  but it may also occur with other clients.

- After an IMAP4 client connects to an Exchange Server computer, the server may
  end the connection unexpectedly, or may not end the connection in situations
  where it should.

CAUSE
=====

These problems can occur for the following reasons:

- If the server obtains the end of the message and a carriage return/line feed
  (CR/LF) during a single read, the CR/LF may be ignored, and therefore it is
  not decrypted. This causes the client to stop responding.

- The server may not properly increment or decrement the counters associated
  with the receive chain length.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Information Store

+-------------------------+
| File name  | Version    | 
+-------------------------+
| Gapi32.dll | 5.5.2650.4 | 
+-------------------------+
| Mdbmsg.dll | 5.5.2650.4 | 
+-------------------------+
| Netif.dll  | 5.5.2650.4 | 
+-------------------------+
| Store.exe  | 5.5.2650.4 | 
+-------------------------+


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.


MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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