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Q239070: Print Output Takes More Space After Installing Windows NT SP4

Article: Q239070
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP4
Operating System(s): 
Keyword(s): kbWinNT4sp6fix
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows NT Server version 4.0 SP4 
- Microsoft Windows NT Workstation version 4.0 SP4 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

After you upgrade to Windows NT 4.0 Service Pack 4 (SP4), you may experience a
problem printing to Hewlett-Packard (HP) 3Si, 4, 4Si, and 5Si printers. The
output may appear to take more room or pages.

CAUSE
=====

For SP4, changes were made in the way Windows NT selects which printer font to
use when a screen font is selected for printing. This may change the print
output if a larger font is used.

RESOLUTION
==========

If the printer supports PostScript, use a PostScript driver for the printer.
When you use the PostScript driver, the problem does not occur.

Windows NT Server or Workstation 4.0
------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/Windows/ServicePacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and
Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION
================

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

The fix for this problem resolves some of the problems encountered, but there
still may be a situation in which the font that is selected is not the one that
was selected previously. You can make the following changes in the registry to
force the printer font to use. It may take a number of attempts to find the
previously used font.

1. Start Registry Editor (Regedt32.exe).

2. Locate the following key in the registry:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\FontSubstitutes

3. On the Edit menu, click Add Value, and then add the name of the font you are
  using with a data type of REG_SZ.

4. Quit Registry Editor.

You must reboot the computer for these changes to take affect.

Additional query words:

======================================================================
Keywords          : kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0 SP4
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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