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Q239064: XADM: Cannot Communicate with Exchange Mailbox Manager Service

Article: Q239064
Product(s): Microsoft Exchange
Version(s): winnt:5.5 SP3
Operating System(s): 
Keyword(s): exc55sp3
Last Modified: 19-SEP-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3 
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SYMPTOMS
========

When you configure the Microsoft Exchange Mailbox Manager to perform cleanup on
a remote server in the site, and click Clean Now, you may see the following
error message:

  Unable to communicate with the Microsoft Exchange Server Mailbox Manager
  service. Cannot determine success of cleanup request.

CAUSE
=====

The Clean Now command cannot start the Microsoft Exchange Mailbox Manager
service on a remote computer unless the computer is in the same Windows NT
domain.

WORKAROUND
==========

Start the Microsoft Exchange Mailbox Manager on the remote computer before
issuing the Clean Now command.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5 Service Pack 3.

Additional query words:

======================================================================
Keywords          : exc55sp3 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : winnt:5.5 SP3
Issue type        : kbbug
Solution Type     : kbnofix

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