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Q238866: SMS: Event 1011 on Smsperf.dll Appears in Windows NT Event Log

Article: Q238866
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kberrmsg kbsms200 kbsms200bug kbsms120 kbsms120bug kbsms200preSP2fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

On Systems Management Server 2.0 site and logon servers, you may see an error
message in the Microsoft Windows NT event log that is similar to the following
example:

  Event ID: 1011, Source: Perflib, The library file
  "D:\SMSLOGON\I386\SMSPERF.dll" specified for the
  "SMSPerfCountersForD:_SMSLOGON_I386_SMSPERF.DLL" service could not be opened.
  Performance data for this service will not be available. Status code is data
  DWORD 0.

This error message occurs on Compaq servers that have Compaq Insight Agents
installed. The error message usually occurs approximately 13 hours after
restarting, and repeats every two minutes thereafter until the next restart.

You may also see this error message on other types of servers. This error message
is usually related to a problem with the Smsperf.dll file.

CAUSE
=====

This behavior occurs because of a conflict between Compaq Insight Manager (or
other type of performance data gathering software), and the Smsperf.dll file.

WORKAROUND
==========

To work around this problem, use the appropriate method.

NOTE: You can only use these methods for Compaq computers.

- Upgrade the server to Compaq Insight Agents 4.23b or later, and install
  Microsoft Windows NT Service Pack 5 or later.

- Uninstall Compaq Insight Agents and install a version of Compaq Insight
  Agents earlier than version 4.22.

- Stop the Insight Host Agent and Insight Web Agent on the server every 12
  hours.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.

MORE INFORMATION
================

For additional information about issues with the Smsperf.dll file, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q240426 SMS: Cannot Obtain Performance Data for SMS Counters


Additional query words: prodsms

======================================================================
Keywords          : kberrmsg kbsms200 kbsms200bug kbsms120 kbsms120bug kbsms200preSP2fix 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbfix

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