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Q238807: Err Msg: The Files Necessary to Run Virtual Tours Are Missing…

Article: Q238807
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Encarta 98 Encyclopedia for Windows 
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SYMPTOMS
========

When you start Microsoft Encarta 98 Encyclopedia for Windows, you may receive
the following error message when you attempt to use the Virtual Tours feature:

  The files necessary to run Virtual Tours are missing or have become
  corrupted. Please reinstall Encarta by running setup again.

CAUSE
=====

This behavior can occur if you remove QuickTime for Windows (32-bit).

RESOLUTION
==========

To resolve this issue, reinstall QuickTime for Windows:

1. Restart the computer.

2. Insert the Encarta 98 Deluxe Edition Disc 1 CD-ROM into the CD-ROM drive.
  Press and hold down the SHIFT key as you insert the CD-ROM to prevent Encarta
  98 Encyclopedia from starting automatically.

3. Click Start, and then click Run.

4. In the Open box, type the following line, and then click OK

  <cdrom>:\Aamsstp\Qtinst32.exe

  where <cdrom> is the drive letter of the CD-ROM drive.

5. Follow the instructions on the screen to install QuickTime for Windows.

Additional query words: multi multi-media media mm qtw quick time uninstall

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Keywords          : kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1998
Version           : WINDOWS:
Issue type        : kbprb

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