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Q238045: Encarta Reference Suite 2000: Setup Stops Responding

Article: Q238045
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kbsetup kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Reference Suite 2000 
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SYMPTOMS
========

When you attempt to install Microsoft Encarta Reference Suite 2000, Setup may
stop responding (hang).

CAUSE
=====

This behavior can occur if McAfee Nuts & Bolts 98 is installed on your
computer.

RESOLUTION
==========

To work around this issue, remove McAfee Nuts & Bolts 98, install Encarta
Reference Suite 2000, and then reinstall McAfee Nuts & Bolts 98. To do
this:

1. Press CTRL+ALT+DELETE to open the Close Program dialog box.

2. Click Setup.exe, and then click End Task.

  If you receive a message stating that the program is busy or not responding,
  click End Task again.

  NOTE: If the program does not quit, press the restart button on the front of
  your computer.

3. Click Start, point to Settings, and then click Control Panel.

4. Double-click Add/Remove Programs.

5. In the list of installed programs, click McAfee Nuts & Bolts 98, and then
  click Add/Remove.

6. Click OK, and then click OK again.

7. Close Control Panel.

8. Insert the Encarta Reference Suite 2000 Installation and Resources Disc
  CD-ROM into the CD-ROM or DVD-ROM drive.

9. Follow the instructions on the screen to install Encarta Reference Suite
  2000.

10. Reinstall McAfee Nuts & Bolts 98.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multi multi-media media mm ers2k hang freeze lock

======================================================================
Keywords          : kb3rdparty kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000
Version           : WINDOWS:
Issue type        : kbprb
Solution Type     : kbpending

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