KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q238042: Research Organizer: Program Is Listed Twice in Control Panel

Article: Q238042
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:; :
Operating System(s): 
Keyword(s): kbenv kbsetup kbimu
Last Modified: 26-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Reference Suite 99 
- Microsoft Encarta Reference Suite 2000 
- Microsoft Encarta Reference Suite 2001 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to remove Microsoft Encarta Research Organizer, the program may
be listed twice in the list of installed programs in the Add/Remove Programs
tool in Control Panel.

CAUSE
=====

This behavior can occur if both Microsoft Encarta Reference Suite 99 and
Microsoft Encarta Reference Suite 2000 are installed on your computer.

RESOLUTION
==========

To work around this issue, remove Encarta Reference Suite 99.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

To prevent this issue from occurring, remove Encarta Reference Suite 99 before
you install Encarta Reference Suite 2000.

Additional query words: multi multi-media media mm ers99 ers2k ero duplicate uninstall

======================================================================
Keywords          : kbenv kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference99 kbEncartaReference2000 kbEncartaReference2001
Version           : WINDOWS:; :
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.