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Q238041: Reference Suite: Setup Hangs During CD-ROM Verification

Article: Q238041
Product(s): Microsoft Home Multimedia Titles
Version(s): ; WINDOWS:
Operating System(s): 
Keyword(s): kbenv kbhw kbsetup kbimu kbHardware
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Encarta Africana 
- Microsoft Encarta Africana, Third Edition 
- Microsoft Encarta Encyclopedia 2000 
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
- Microsoft Encarta Encyclopedia Standard 2001 for Windows 
- Microsoft Encarta Reference Suite 2000 
- Microsoft Encarta Reference Suite 2001 
- Microsoft Encarta Interactive World Atlas 2000 
- Microsoft Encarta Interactive World Atlas 2001 
- Microsoft Works Suite 2000 
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SYMPTOMS
========

When you install Microsoft Encarta Reference Suite, you may experience one of
the following symptoms:

- The following message may remain on the screen and Setup may stop
  responding:

  Verification in progress. This could take a few minutes. Please wait.

- An Encarta logo may be displayed on a black screen and Setup may stop
  responding.

CAUSE
=====

This behavior can occur if the following conditions are true:

- You run Encarta Reference Suite Setup on a computer that does not meet or
  exceed the minimum system requirements for the program.

- Your CD-ROM drive is not compatible with the program.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

To determine if Setup is not responding, press CTRL+ALT+DELETE to open the Close
Program dialog box.

If the text "Not Responding" appears beside Encarta Reference Suite Setup, Setup
has stopped responding. Otherwise, verification may still be in progress.

If the program is not responding, contact Microsoft Product Support for
assistance.

Additional query words: multi multi-media media mm ers2k sysreqs requires hangs

======================================================================
Keywords          : kbenv kbhw kbsetup kbimu kbHardware 
Technology        : kbHomeProdSearch kbWorksSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaAfricana300 kbEncartaReference2000 kbEncartaReference2001 kbEncartaWorldAtlas2001 kbEncartaWorldAtlas2000
Version           : :; WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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