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Q238036: Encarta Reference Suite 2000: Cannot Install Individual Program

Article: Q238036
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbsetup kbimu
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Encarta Reference Suite 2000 
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SYMPTOMS
========

When you attempt to install a program included in Encarta Reference Suite 2000,
you may be prompted to choose between the following options:

- Remove All

- Exit Setup

CAUSE
=====

This behavior can occur if the following conditions are true:

- Encarta Reference Suite 2000 is installed on your computer.

- You previously removed the program you want to install.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Reference
Suite 2000.

MORE INFORMATION
================

You cannot reinstall an individual program included in Encarta Reference Suite
2000 without first removing all of the programs included in Encarta Reference
Suite 2000.

Additional query words: multi multi-media media mm ers2k uninstall single

======================================================================
Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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