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Q237838: XADM: Exchange Corrupts JPN cc:Mail Subject on Way to Internet

Article: Q237838
Product(s): Microsoft Exchange
Version(s): winnt:5.5,5.5 SP1,5.5 SP2
Operating System(s): 
Keyword(s): exc55 exc55sp1 exc55sp2 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 13-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, on platform(s):
   - the operating system: Microsoft Windows NT 
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SYMPTOMS
========

When you set up an Exchange Server computer to be the SMTP gateway of a Japanese
Lotus cc:Mail post office, if a cc:Mail user sends a Japanese message to an
Internet address, all Japanese characters become question marks (?) at the
receiver side.

CAUSE
=====

When the message is exported from Lotus cc:Mail to Exchange Server, all content
is converted to UNICODE. But the native code page information (CPID) is not
saved, so the default Windows NT CPID is used instead.

When the message is converted from UNICODE to the native code page by Internet
Mail (IMAIL), all the message properties are converted to the default CPID.

If the computer running Windows NT Server is running the English version, all
Japanese characters are converted to question marks.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.


Additional query words:

======================================================================
Keywords          : exc55 exc55sp1 exc55sp2 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : winnt:5.5,5.5 SP1,5.5 SP2
Issue type        : kbbug
Solution Type     : kbfix

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