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Q237832: Asheron’s Call: Objects in Game Appear White

Article: Q237832
Product(s): Microsoft Home Games
Version(s): 1.0
Operating System(s): 
Keyword(s): kbdisplay igz kbimu msgame kbgraphxlinkcriticalkbfaq
Last Modified: 16-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Asheron's Call, version 1.0 
- Microsoft Asheron's Call: Dark Majesty, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you play Asheron's Call in 3D Accelerated mode, you may encounter one of
the following symptoms:

- Items, characters, or landscape objects may appear white.

- You receive the following message in a chat windows:

  Low 3D texture memory detected, which may result in white textures in the
  view window. Go to the Sound/Graphics Options panel and try lowering the
  texture resolution settings.

CAUSE
=====

This behavior can occur if your video adapter does not have enough video memory
to display all of the textures correctly.

RESOLUTION
==========

To resolve this issue, reduce the level of texture detail in the game. To do
this:

1. On the Asheron's Call game screen, click Options ([GRAPHIC:the green triangle
  with two check boxes]) in the lower right corner of the screen.

2. Click the Sound/Graphics tab.

3. Select lower values for the Landscape, ClipMap, RGBA, and Indexed settings.

  The following table lists the recommended texture detail settings for video
  adapters with different amounts of video memory.

  +-----------------------------------------------------+
  | Video Memory | Landscape | ClipMap | RGBA | Indexed | 
  +-----------------------------------------------------+
  | 32 MB        | Full      | Full    | Full | Full    | 
  +-----------------------------------------------------+
  | 16 MB        | 1/2       | Full    | Full | 1/2     | 
  +-----------------------------------------------------+
  | 12 MB        | 1/2       | Full    | 1/2  | 1/2     | 
  +-----------------------------------------------------+
  | 8 MB         | 1/4       | 1/2     | 1/2  | 1/2     | 
  +-----------------------------------------------------+
  | 6 MB         | 1/4       | 1/2     | 1/2  | 1/4     | 
  +-----------------------------------------------------+
  | 4 MB         | 1/4       | 1/4     | 1/4  | 1/4     | 
  +-----------------------------------------------------+

  NOTE: Some video adapters such as 3Dfx Voodoo-based video adapters can reserve
  as much as 4 megabytes (MB) of video memory as a frame buffer. This reduces
  the amount of video memory available for textures. As an example, if a video
  adapter with 12 MB of video memory reserves 4 MB of memory as a frame buffer,
  only 8 MB of video memory is available for textures.

4. Click Apply.

5. If the issue continues to occur, repeat these steps to select lower texture
  settings.

MORE INFORMATION
================

To determine how much video memory is installed on your video adapter, use the
DirectX Diagnostic Tool:

1. Click Start, and then click Run.

2. In the Open box, type "dxdiag.exe" (without the quotation marks), and then
  click OK.

3. Click the Display tab.

4. Under Device, look at the Approx. Total Memory line to determine the total
  amount of memory installed on your video adapter.

5. Click Exit.

Install the Latest Version of Microsoft DirectX
-----------------------------------------------

Download and install the latest version of DirectX from the following Microsoft
Web site:

  http://www.microsoft.com/directx/homeuser/downloads/default.asp

For additional information about how to obtain and install the latest version of
DirectX, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q179113 How to Download and Install DirectX

Additional query words: 1.00 msgame ac textured people kbgraphx asherons

======================================================================
Keywords          : kbdisplay igz kbimu msgame kbgraphxlinkcritical kbfaq
Technology        : kbHomeProdSearch _IKkbbogus kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 kbAsheronDarkMaj
Version           : :1.0
Issue type        : kbprb

=============================================================================

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