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Q237739: XADM: Exchange On-line Restore Fails with Event ID 8010

Article: Q237739
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 28-AUG-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

An on-line restore of the Exchange Server computer on a Cluster Server may fail
with the following Event ID error in the application log:

  Event ID: 8010
  Source: NTBackup
  Type: Error
  Description:
  Microsoft Exchange services returned 'XXX' from a call to
  'ControlService(STOP)' additional data 'MSExchangeDS'

CAUSE
=====

NTBackup tries to stop the Exchange Directory service rather than taking it
off-line through the Cluster service.

WORKAROUND
==========

Before running NTBackup, use Cluster Administrator to take the Exchange
directory or information store off-line. After these services have been taken
off-line, you can start NTBackup and proceed with the on-line restore as usual.

Additional query words: Failure won't start Wolfpack Node

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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