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Q237690: SMS: Err Msg: The Redirector Has Timed Out to \\<SMS Server>

Article: Q237690
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kberrmsg kbsms120 kbsms120bug
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When a redirector time out occurs on the Systems Management Server logon server,
a blank window may be displayed or you may receive the following error message:

  Event ID: 3013 Source: Rdr
  "The redirector has timed out to \\<sms logon server>."

The Pcmwin.log file may contain the following text:

  [05/03/99 13:54:38] Package Command Manager ==> Polling .....
  [05/03/99 13:54:38] Package Command Manager ==> Attempting to refresh package collection from logon server.
  [05/03/99 13:54:39] Package Command Manager ==> Connected to logon server: \\S768AA0\SMS_SHR\pcmins.box
  [05/03/99 13:54:39] Package Command Manager ==> Looking for instruction file: \\S768AA0\SMS_SHR\pcmins.box\76801009.INS
  [05/03/99 13:55:29] Package Command Manager ==> Packages after filter: 6
  [05/03/99 13:55:29] Package Command Manager ==> New packages found.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date       Time     Size         File Name      Platform
  -----------------------------------------------------
  06/22/99   1:12pm     454,032    Pcmwin16.exe   x86
  06/22/99   1:12pm     470,448    Pcmwin32.exe   x86
  06/22/99   1:11pm   1,175,312    Pcmwin32.exe   Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.

MORE INFORMATION
================

To install the hotfix, replace the Pcmwin32.exe file in the
<SMS_root>\Site.srv\Maincfg.box\Client.src\<Platform>.bin folder
using the latest version.

Maintenance Manager replicates the updated file to the Systems Management Server
logon servers on the next work cycle.

To update the clients running Pcmwin32, either manually run the Upgrade.bat batch
file on each client computer or follow the instructions in the following article
in the Microsoft Knowledge Base:

  Q166771 SMS: How to Force Site-Wide Client Updates

Additional query words: prodsms

======================================================================
Keywords          : kberrmsg kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

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